Shipping policy
Shipping Policy
Thank you for choosing SwimWide! We are committed to delivering your premium swim gear quickly and safely. Below you will find the details of our shipping guidelines, times, and policies.
1. Order Processing Times
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All orders are processed and packed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification with a tracking number once your order has officially shipped.
2. Shipping Rates & Delivery Estimates
We offer fast, reliable shipping options depending on your location. Delivery estimates begin after the order has been processed and handed over to the courier.
Domestic Shipping
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Tracked Shipping | 5–10 Business Days | FREE for orders over 10/ Otherwise 9.99$ |
| Expedited Shipping | 2–4 Business Days | 9.9$ |
International Shipping
We ship to select countries worldwide. International shipping rates and transit times are calculated automatically at checkout based on your specific destination and carrier selection.
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Estimated Delivery Time: 7–21 Business Days (depending on custom clearance regulations).
3. How Do I Check the Status of My Order?
Once your order has shipped, you will receive an email notification from us containing a unique tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the courier's system.
If you haven’t received your order within the estimated delivery window stated in your shipping confirmation email, please contact us at swimwide@gmail.com with your name and order number, and we will look into it for you immediately.
4. Shipping to P.O. Boxes or APO/FPO Addresses
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We do support shipping to P.O. Boxes and military APO/FPO addresses via standard shipping methods.
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Please note that expedited shipping options are generally unavailable for these address types.
5. Customs, Duties, and Taxes
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SwimWide is not responsible for any customs fees, import duties, or local taxes applied to your package upon entering your country.
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All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
6. Damages and Lost Packages
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If you receive your order damaged, or if it is marked as delivered but you have not received it, please contact our support team at [Your Support Email] within 7 days of the delivery date.
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Please save all packaging materials and damaged goods before filing a claim, as we may request photos to process a replacement pair for you quickly.